AI & watsonx IBM Certified Partner

watsonx Assistant

Conversational AI for customer service

Licensing SaaS · Per-message pricing
Implementation Timeline 4–8 weeks
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About watsonx Assistant

Conversational AI platform that uses LLMs to answer customer questions accurately, handoff to live agents smoothly, and reduce call deflection costs. Connects to your knowledge base via RAG.

Key Features

  • LLM-powered with RAG grounding
  • Omnichannel (web, WhatsApp, voice)
  • Live agent handoff
  • Analytics & conversation insights

Industry Use Cases

01 Banking customer service
02 Insurance claim intake
03 Telecom support automation
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Implement watsonx Assistant with IDEA Asia

Our team has deep experience deploying IBM products for banking, insurance, telco, and government across Southeast Asia.

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