Augmented Reality in Workplace Training is no longer confined to manuals, videos, or in-class sessions. Across Indonesia, companies are now embracing Augmented Reality (AR) as a modern solution to deliver immersive, interactive, and more efficient employee training.
Once known primarily for its use in gaming, AR has now evolved into a powerful learning tool, allowing employees to engage directly with virtual content without leaving their work environment.
What is Augmented Reality and How Does It Work?
Augmented Reality (AR) blends real-world environments with digital elements such as images, sounds, or 3D models. Using smartphones, tablets, or smart glasses, users can see digital information layered over the physical world.
Unlike Virtual Reality (VR), which immerses users in a fully virtual environment, AR enhances the real world. For instance, a technician looking at a machine through a tablet may see step-by-step repair instructions displayed directly on the screen—appearing to float in front of the machine itself.
Revolutionizing Training in Factories and Manufacturing
Indonesia’s manufacturing sector is one of the early adopters of AR-based training. In industrial zones like Karawang and Cikarang, automotive factories are equipping new technicians with smart glasses that display real-time visual guidance during assembly tasks.
According to Bambang Hadi, head of training at one of Indonesia’s largest automotive parts companies, the impact is clear.
“Employees learn much faster. What used to take two weeks to master can now be done in four or five days,” he said.
Risk-Free Simulations in High-Hazard Industries
One of the major advantages of AR is its ability to simulate high-risk scenarios without exposing workers to actual danger.
In sectors like energy and mining, AR-based training can replicate emergency situations—such as gas leaks or heavy equipment malfunctions—in a safe, controlled digital environment.
PT Pertamina Hulu Energi has been piloting AR training for offshore rig operators since last year. This allows workers to practice safety protocols virtually before entering the field.
Application in Retail and Hospitality Sectors
Beyond heavy industries, AR is also gaining traction in retail and hospitality.
A well-known hotel chain in Bali is using AR to train new employees in hotel layouts, guest service procedures, and housekeeping standards—all through smartphones or tablets.
“With AR, we cut training time from five days to just two,” said Sari Wijaya, a training manager in Nusa Dua.
In retail, store staff can use AR to learn product placement, cashier systems, and customer service protocols by walking through the store while digital prompts appear on their screens.
Time and Cost Efficiency for Companies
Adopting AR in workplace training not only improves learning outcomes but also significantly reduces training costs.
Companies no longer need to organize frequent in-person training or hire external instructors. Employees can access AR training modules anytime, anywhere—even during work hours.
A report by the Indonesian Industrial Technology Association (ATII) found that companies using AR training save up to 40% of their annual training budgets.
Challenges to Augmented Reality in Workplace Training
Despite its benefits, AR training adoption in Indonesia faces some key challenges.
The first is infrastructure limitations. Not all work environments—especially those in rural areas—have stable internet or access to AR-capable devices.
Secondly, there is still a lack of awareness and familiarity. Some HR managers view AR as complicated or expensive, when in fact, the long-term return on investment can be substantial.
Government Support and Technology Education
To support digital transformation in the workforce, the Ministry of Manpower is exploring AR’s potential as part of Indonesia’s national vocational training strategy.
In collaboration with local tech startups, the ministry has launched pilot AR training programs for vocational high school students in mechanical engineering and hospitality.
“We want the younger generation to be ready for the modern job market. AR allows them to not only learn theory but also practice in realistic simulations,” said Dr. Lilis Supriyadi, Director General of Training and Productivity Development.
What the Future Holds for Training in Indonesia
Looking ahead, Augmented Reality is poised to become a core component of workforce training in Indonesia.
Tech companies in Bandung and Yogyakarta have started developing more affordable, customizable AR solutions suited to the needs of local industries.
Universities such as ITB and BINUS University have introduced new courses and research programs focused on AR for the workplace, preparing the next generation of developers and trainers.
